Delivery Policy
Last updated: May 2025
How and when we deliver your Countryside Pets order. We ship across mainland Great Britain via Royal Mail, DPD, and Parcel Force, with free local delivery within 5 miles of Bidford-on-Avon.
Questions about this policy? info@countrysidepets.co.uk
1. Order Processing
We process orders Monday to Friday (excluding UK public holidays). Orders are typically dispatched within 48 hours of being placed.
Orders placed on Friday, Saturday, or Sunday will be processed and dispatched on the following Monday.
2. Delivery Methods & Timescales
We use trusted UK carriers to deliver your order. The carrier assigned to your order depends on your location, parcel size, and weight.
Royal Mail
Estimated delivery 2–3 working days from dispatch. Used for smaller parcels.
DPD
Estimated delivery 1–2 working days from dispatch, with live tracking and a 1-hour delivery window notification.
Parcel Force
Used for heavier and bulkier items. Estimated delivery 2–3 working days from dispatch.
3. Delivery Charges
Free Local Delivery
We offer free delivery within 5 miles of Bidford-on-Avon for orders placed through our website. For local deliveries arranged outside the online system, we aim to deliver the same business day and will confirm delivery details and any costs before dispatch.
Standard & Large Item Shipping
For orders over 30kg, the following additional shipping charges apply:
| Order Weight | Additional Charge |
|---|---|
| Up to 30kg | Standard rate (calculated at checkout) |
| 30.1 – 60kg | £12.95 |
| 60.1 – 100kg | £21.95 |
| 100.1 – 250kg | £45.00 |
| 250.1 – 500kg | £50.00 |
| 500.1 – 1,000kg | £50.00 |
| 1,000.1 – 2,000kg | £100.00 |
4. Geographic Coverage
We deliver to addresses throughout mainland Great Britain (England, Scotland, and Wales). We are not currently able to deliver to:
- Northern Ireland
- The Channel Islands
- The Isle of Man
- Addresses outside the United Kingdom
5. Failed Deliveries & Missing Orders
If a delivery attempt is unsuccessful, our carrier will leave a calling card with instructions for re-delivery or collection from a local depot. It is your responsibility to rearrange delivery or collect the parcel within the carrier's stated time window.
If you have not received your order within 7 working days of your dispatch confirmation email, please contact us at info@countrysidepets.co.uk and we will investigate on your behalf.
6. Contact Us
For any questions relating to deliveries or shipping, please email us at info@countrysidepets.co.uk. We aim to respond within one working day.
Countryside Pets Ltd · Registered in England & Wales · Company No. 15429233
6 Garrard Close, Salford Priors, Evesham, WR11 8XG