Overview
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. Perishable items such as treats, feeds and treat boxes are non-refundable.
To be eligible for a return, your item must be in the same condition as you received it in, unworn or unused, with tags and in its original packaging. You’ll need the receipt or proof of purchase.
To Start a return, you can contact us on
info@countrysidepets.co.uk
Additional non-returnable items:
- Gift cards
- Sale items.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.
Late or missing refunds
If you haven’t received a refund after 15 working days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@countrysidepets.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@countrysidepets.co.uk and send your item to: Countryside Pets LTD, 6 Garrard Close, Salford Priors Evesham WR11 8XG.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Countryside Pets LTD, 6 Garrard Close, Salford Priors Evesham WR11 8XG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@countrysidepets.co.uk for questions related to refunds and returns.